I. PAYMENT POLICY
– COD (Cash upon Delivery)
– Bank transafer (our bank account details will be e-mailed)
Note: The content of the transfer clearly states the full name or company and to which order it is transferred. After the transfer, we will contact you to confirm and proceed with the delivery. If after the agreed time we do not deliver the goods or do not respond, you can file a complaint directly with the company and claim compensation if it is proven that the delay affects your busines.
For customers who want to buy in bulk for business or wholesale, please contact us directly for a more competitive price policy. Payment will be made according to the contract.
We are committed to transparent, legal business, selling quality products, with clear origins.
II. SHIPPING POLICY
Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about payment and delivery. Delivery time is usually within 3-5 days from the date of the order or as agreed with the customer when placing the order. However, there are also cases where the delivery takes longer but only happens in the following force majeure situations:
– Our staff are not be able to contact customers by phone, so they cannot deliver goods.
– The provided shipping address is incorrect or difficult to find.
– The number of orders of the company increased suddenly, causing the processing of orders to be slow.
– The partner provides materials later than expected, causing the delivery to be delayed or the shipping company is only ship and distribute to agents or customers with great, long-term needs. Therefore, we will mostly support shipping costs as a way of taking care of our customers. For retail customers, if there is a large demand for use, please contact directly to negotiate the contract as well as the shipping fee.
III. RETURN/REFUND POLICY
In the following cases, please contact us immediately to get the products returned as soon as possible:
Product is defective, damaged, or due to shipping.
Sent wrong product.
Wrong product due to mistake of consultant
IV. WARRANTY POLICY
Defective products due to shipping, feedback immediately upon receipt: exchange, free shipping
Products with manufacturing technical errors, wrong items, quantity, feedback immediately upon receipt: renewal, addition, free shipping
Item has been opened and used: does not support return.
V. PURCHASE GUIDELINES
You might wish to call our hotline and our staff will provide support customers with all necessary information about products and services.
Your order has been completed and forwarded to us. We will process and get back to you to execute the transaction.